OFFICIAL COOKIE CATALOG 2025 (5) - Flipbook - Page 12
Order Minimums and Fees
We are here to help with orders large and small - from a single platter to gifts for
the whole company! For the premium VIP service provided from our sales team, a
2.5% Corporate Cookie service fee will be added to the final invoice.
Custom Orders
Impress your clients, employees or friends by adding your logo or a personal note
in each box! Custom orders require a $200 minimum and will include additional
fees dependent upon request.
Shipping
Standard orders require 2 weeks notice. Custom orders require 3 weeks notice
minimum, dependent upon complexity of request. Rush orders are available for an
additional charge. Local to San Diego? Delivery is available for an additional charge.
Payment Terms and Agreements
Once your order is submitted, a deposit invoice will be sent to the email provided.
Deposit payment is due upon receipt of invoice. Once the deposit is paid, your
order is confirmed. Payment of remaining balance is required once product is
received.
Cancellation Policy
All corporate orders must be cancelled one week in advance to receive a full
refund. Due to the handcrafted nature of our cookies as well as the specialty
artisanal ingredients, we must enforce the cancellation policy without exception.
Unfortunately, failure to cancel within this time frame means the customer will
only receive 50% of the refund. NO CASH REFUNDS ARE GIVEN. Failure to
cancel within 48 hours of pick-up or delivery date and time and we will be unable
to honor any refund.
Questions?
Have a question or concern regarding your order?
Contact our Corporate Cookie Concierge:
orders@mayascookies.com // (858)265-9957
